UCRB Complaints

Compliance Specialist and Consumer Advocate at UCRB

In order to provide superior customer service, United Check Recovery Bureau, Inc (UCRB) keeps a Compliance Specialists and Consumer Advocates on staff to mediate debt-related questions.

Our Compliance Specialists and Consumer Advocates are here to discuss your rights and responsibilities, and to help you navigate the intricacies of the collections process.

The UCRB specialist’s duties include:


Working with debtors and/or their attorneys to resolve disputes


Contacting regulatory agencies (Attorney General, Better Business Bureau, and State Consumer Agencies) regarding borrowers with disputes


Contacting clients directly for information on a debt to resolve any questions or disputes


Contact UCRB

If you have a complaint or dispute regarding a debt that UCRB has contacted you about, please utilize one of the following options to let us know:

1.) Complete the form to the BELOW for electronic submission of your concern.

2.) Send a letter to the following address:
United Check Recovery Bureau Inc
914 Union Road,
West Seneca, NY 14224
Attn: Chief Compliance Officer

3.) Call our toll free number (844) 599-0948

Call UCRB at (844) 599-0948 to make a payment!